Privacy Policy

1. Who is responsible for your data?

The data controller for your personal information is Zanira Clothing, based in Nairobi, Kenya. You can contact us about privacy matters through the contact page or via WhatsApp on +254 115 450 255.

2. Information we collect

We may collect and process the following categories of data:

• Identity & contact data: your name, email address, phone number and delivery details.
• Account data: information from your Zanira account or social login (for example, your Google profile name and email).
• Order & fitting data: items you buy, sizing choices, measurements you choose to share and your delivery or pickup preferences.
• Communications: messages you send to us via the website, WhatsApp or social media, and our responses.
• Usage & technical data: IP address, device information, approximate location (based on IP), pages visited and interactions with our site, collected through cookies and similar technologies.
• Marketing preferences: your choices about receiving updates, launches and offers.

3. How we use your information

We use your data to:

• process and deliver your orders;
• manage your Zanira account and wishlists;
• communicate with you about orders, sizing, fittings and support;
• personalise your experience, such as recommending pieces based on what you view or save;
• send you updates about new capsules, offers and events (where you have agreed to receive them);
• improve our website, designs and services through analytics; and
• comply with legal and regulatory obligations under Kenyan law.

4. Legal bases under Kenyan law

Under the Kenyan Data Protection Act, we only process your personal data where we have a valid legal basis, including:

• Consent: for example, when you sign up to receive marketing updates or agree to cookies that are not strictly necessary.
• Contract: to process and fulfil your orders or provide services you have requested.
• Legal obligation: to keep records required by tax or consumer protection laws.
• Legitimate interests: such as improving our collections, preventing fraud and protecting the security of our services, provided your rights are not overridden.

5. Sharing your information

We do not sell your personal data. We may share it with trusted third parties to help us run Zanira, including:

• payment providers who process your transactions securely;
• delivery partners and couriers who bring your order to you;
• technical service providers who host our website, send emails or provide analytics; and
• professional advisers or regulators, where required by law or to protect our rights.

Where these partners are located outside Kenya, we take reasonable steps to ensure your data is protected in line with the Data Protection Act, for example through contractual safeguards.

6. Cookies & similar technologies

We use cookies and similar tools to remember your preferences, keep you signed in, understand which pieces are most loved and improve how our website works. You can usually control cookies through your browser settings. Some cookies are essential for the site to function; others are optional and you can choose whether to accept them.

7. How long we keep your data

We keep your personal data only for as long as necessary for the purposes described in this policy, including to handle orders, queries, disputes and legal obligations. When information is no longer needed, we will delete it or anonymise it so it can no longer be linked back to you.

8. Your rights

Under Kenyan data protection law, you have rights which may include:

• the right to be informed about how your data is used;
• the right to access the personal data we hold about you;
• the right to request correction of inaccurate data;
• the right to request deletion of your data, in certain circumstances;
• the right to object to or restrict certain types of processing;
• the right to withdraw consent where processing is based on your consent; and
• the right to complain to the Office of the Data Protection Commissioner if you believe your rights have been violated.

To exercise these rights, please contact us via the contact page. We may need to verify your identity before responding to your request.

9. Children

Our website and collections are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us so we can review and, where appropriate, delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time, for example when we introduce new services or when Kenyan data protection laws change. The latest version will always be available on this page. We encourage you to review it regularly when you interact with Zanira online.